Privacy Policy
Last updated on July 25, 2025
Deepimx.com (hereinafter referred to as "we," "our," and "Deepimx") values your trust, takes your privacy seriously, and is committed to protecting and respecting it. This Privacy Policy is intended to inform you about what information we collect from you, how we use your information, and the choices you have regarding our use of your information. This Privacy Policy applies to information we collect about you through the chat feature on the website and any other way we interact with you.
By visiting or using the website, you consent to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of the website after we make changes constitutes your acceptance of those changes, so please check this Privacy Policy periodically for updates.
Personal Information Collected
We collect personal information from users in a variety of ways, including, but not limited to, when users visit the website, register on the website, place an order, fill out a form, respond to a survey, use the chat feature, subscribe to our newsletter, and in connection with other activities, services, features, or resources we make available anonymously on the website. If we provide links to other organizations' websites, this Privacy Policy does not cover how those organizations handle personal information. We encourage you to read the privacy statements of other websites you visit.
We use various third-party providers on our website. These third parties may collect information that allows them to send you marketing communications that may identify you personally. The information collected by these service providers may include: (i) Navigational data: IP address; user agent (web browser information), and web browser cookies, which reveal the date and time of a visitor/customer's visit; the type of device used to access the website; location; pages and products visited; shopping cart contents; and products purchased; (ii) Chat/interaction data: messages exchanged with customer service; the date and time of messages; the date, time, and content of survey responses; and customer clicks on pop-ups and/or banners; (iii) historical data about previous navigation and chat/interactions (broken down by customer ID); and (iv) Identity data (e.g., full name, company name, email address, phone number). Please note that your browser settings may not allow you to control the technologies used by these third-party companies.
How do we collect your data?
Directly from you (e.g., when registering for an account, filling out a form, subscribing to a newsletter or email, information you enter into a chat feature);
Indirectly from you (e.g., by observing your behavior on the website);
From third parties (e.g., third-party social network providers, data aggregators, affiliates);
From publicly available sources (e.g., searching online databases).
What data do we collect?
Information you provide: Name, email address, mailing address (billing and shipping), phone number, transaction information, payment card information, etc.
Information related to the use of our website: Information collected through cookies and web pixels, such as IP address and website interactions to enhance your experience on our website, aggregated across multiple website visits, and chat messages.
Non-personally identifiable information: Browser/system information, computer type, and technical information about how users connect to our website, such as the operating system and internet service provider used, and other similar information.
How do we use your data?
We use your personal information for the following purposes:
Fulfilling product orders and deliveries, as well as collecting and remitting taxes;
Live chat and processing orders or inquiries;
Providing relevant information based on location;
Determining eligibility for trade discount programs;
Account activation and maintenance;
Analysis, business trends, and insights;
Social media interactions.
We May Share Your Personal Information
We may share your personal information with one or more of the third parties described here:
Companies affiliated with or under common ownership with Deepimx;
Suppliers, service providers, and consultants who provide services on our behalf;
Companies that store and process data on our behalf;
Companies that perform data analysis for us;
Companies that help us ship and track products;
Companies that send product information to you on our behalf;
Companies with whom you request we share your personal information.
Sharing personal information with service providers or disclosing personal information to third parties may involve storing or processing personal information outside of your jurisdiction. Local privacy laws may require disclosure of personal information to government agencies in circumstances that differ from those applicable in your country.
Accessing and Correcting Your Information
You may request access to, correction of, or deletion of any personal information you have provided to us by emailing service@deepimx.com. We cannot delete your personal information unless we also delete your user account. We may not honor your request to change your information if we believe that changing your information would violate any legal or regulatory requirements or render the information incorrect.
Disclosure of Information
To provide you with our products and services, we share some of your personal information with trusted third-party service providers, other Deepimx members, or public authorities. For example:
We use third-party service providers to assist with delivery, product assembly and installation, waste removal, payment processing, marketing, research, and other services. Your personal information may be stored and processed by our service providers or by vendors and service providers at other locations where Deepimx maintains facilities.
We may disclose your financial information, including your debit card or other payment information, to third parties to ensure your payment security and prevent your details from being used fraudulently.
When you create a gift registry, we may publicly share the information you provide, including your personal information and event details, so that your guests can find your registry. We may disclose your personal information to our insurance company when we believe it is required by law or contract. We use pixels and cookies when working with our customer database hosting providers, marketing agencies, and advertising partners to deliver relevant content and advertising to you on our own websites and apps, as well as on other websites, online media channels, and apps. We may disclose information to other members of the Deepimx family of companies to facilitate operations and business. We may disclose information to our product suppliers to ensure product quality and safety. We may disclose your information to data brokers and other third parties for marketing purposes. We may disclose your personal information to law enforcement or public authorities to prevent or detect criminal or fraudulent activity, as well as to comply with any legal or regulatory obligations. We may disclose your personal information to comply with court orders and to exercise and/or defend our legal rights. We may disclose your personal information if we sell or transfer all or a portion of our business or assets. We may disclose your personal information with your consent or as otherwise permitted or required by law.
Data Retention
When you place an order, create an account, or otherwise interact with us through the Website, we will retain your order information for our records for no longer than is necessary for the purposes for which it is processed, unless otherwise required or permitted by law. When determining retention periods, we consider various criteria, such as the nature of your use of the Website, your overall relationship with us, the impact on our ability to provide you with the Website services if we delete your personal information, mandatory retention periods and statutes of limitations imposed by law, and our use of your personal information for aggregate market research.
Information Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the internet or other network can be guaranteed to be 100% secure. Therefore, while we strive to protect information transmitted on or through the Website or Services, we cannot guarantee the security of any information you transmit on or through the Website or Services, and you do so at your own risk.
Cookies
Cookies are files placed on your computer to collect standard internet log information and browsing behavior information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent, although some features of the Website, including online account registration, require cookies. When you visit our website, we may automatically collect information from you through cookies or similar technologies to enhance and personalize your online experience, enable us to remember you when you return, provide personalized marketing, and better understand how you use our website.
Links
Our website and services may contain links to other websites or allow others to send you such links. A link to a third-party website does not imply our endorsement of or affiliation with that third-party website. We do not control third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to it.
Children's Privacy
Deepimx does not knowingly collect or use any personal information from children under the age of 18 on the Deepimx website. We do not knowingly allow children to order our products, communicate with us, use any of our online services, or register with Deepimx. If you are a parent or guardian and discover that your child has provided us with information, please contact us by email and we will work with you to resolve the issue.
Contact Us
If you have any questions about our privacy policy, you can contact us at service@deepimx.com.